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Store Policies

Welcome to Bloominggraphy! We are committed to providing you with a delightful shopping experience. Please take a moment to review our store policies regarding privacy, consent, refunds, cancellations, and delivery.

 

Privacy Policy

Your privacy is important to us. All personal information collected during the ordering process will be used solely for processing your order and ensuring its delivery. We do not share, sell, or disclose your information to third parties unless required by law.

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This Privacy Policy describes how Bloominggraphy collects, stores, uses or discloses your information when you visit bloominggraphy.com or make a purchase on our site.

Personal Information

When you visit the site, we collect certain

  • information about your device - version of web browser, IP address, time zone, cookie information

  • your interaction with the site - what sites or products you view, search terms, and how you interact with the Site

  • information necessary to process your purchases - name, billing address, shipping address, payment information including card information, your email address and phone number if provided.

We may also collect additional information if you contact us for customer support. We share your personal information with our service providers - wix.com our platform provider and Razor Pay our payment processor in order to fulfil your payments.

 

Consent

By using our website and placing an order, you agree to our store policies, including the terms outlined below.

 

Refund and Cancellation Policy

  • At Bloominggraphy, we value the support you show us by purchasing our products and it is on our top priority to bring you the best quality products we can, but unfortunately we cannot offer a refund or exchange on a product that has been purchased and opened unless the product itself is faulty , which is rare because we strive to make sure each product is made and packaged well.

  • Refunds are available only for damaged or defective products. If you feel you have received a faulty or defective product, please email us at bloominggraphy.art@gmail.com within 7 days of delivery with your order details and photographs of the product.

  • For a product to be eligible for return, the following conditions must apply: 

(i) The issue must be reported to Bloominggraphy within 7 days of you receiving the product.

(ii) A detailed description of the damage along with pictures must be provided on email.

(iii) Product(s) is returned in the condition it was received.

  • We posses the right to accept or decline your request for refund or exchange.

  • NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-days return policy timeframe and without a photo of the broken items and/or package. Bloominggraphy is not liable for missing packages with confirmed delivery by courier.

  • Bloominggraphy will not accept product returns for general customer or end-consumer dissatisfaction.

  • Custom Orders:
    Custom and personalized orders are non-refundable and non-cancellable once work on them has begun.

 

Delivery Policy

  • Shipping Area:
    We currently deliver only within India.

  • Delivery Timeline: Our standard delivery time is 5-7 business days from the date of order placement. In rare and unforeseen circumstances, delivery may take up to 20 days from the date of dispatch. While we make every effort to ensure timely delivery, occasional delays beyond our control may occur. We appreciate your understanding and patience.

  • Shipping Charges:
    Shipping charges, if any, will be mentioned at checkout.

 

Contact Us

For any inquiries or concerns regarding your order, please reach out to us at bloominggraphy.art@gmail.com. We will respond to your query within 2 business days. Alternatively, you can write to us at: 401, Signature 1, Makarba, Ahmedabad 380051.

 

Disclaimer

While we strive to ensure the accuracy of the information provided on our website, Bloominggraphy reserves the right to update or modify its policies at any time without prior notice.

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